INTELLIGENT CHATBOT THROUGH AI
Customized chatbot that allows for the automation of responses to frequently asked questions.I want to start my project
Customer Satisfaction
Service Capacity
Reduction in Time and Costs
Challenge
An insurance company located in LATAM was receiving a large number of inquiries related to its products/services, leading to a high demand for experienced personnel to respond to these questions, which were often similar to frequently asked questions.
This high demand for inquiries caused the staff to reach their capacity limit, negatively impacting response times and quality, and affecting customer retention and acquisition.
Solution
We closely collaborated with the team to design and develop a customized chatbot that addresses frequently asked questions about their products/services. This bot is based on a comprehensive knowledge base that includes various questions and answers. To provide a more humanized experience, we incorporated specialized artificial intelligence models in this area, enabling more natural and effective interactions.
The first step was to understand the specific need that the chatbot should address, conducting research on the knowledge base, designing the architecture, and selecting the Open Source LLM model.
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